Support Cloud Backup

Please read below the steps to recover your lost data

 

In the case you lost your files follow the instructions to restore your data from our cloud backup software:

 

How to restore your Data:

In the case your computer is still working and you can run the Backup Easy software do the following:

  1. Open your Backup Easy Software
  2. Right click on your safe backup plan and select the Restore option 
  3. Browse for your lost files and Select them by checking the boxes.
  4. Then press the Restore button to restore them to your Computer.
  5. Select where you want to restore them. 
  6. You can select to Restore your backup photosdocuments and any file on the original location or to a new location:
    1. Restores data to the same location from which it was backed up.:
      1. Overwrites any data of the same name.
      2. If selected, you can click Finish to proceed with the restore.
    2. Restores data to a different directory on the same computer.
      1. If selected, you can click Next. to open the Select Restore Directory screen.

In the case your computer is not working or is lost please contact us at support@backup-easy.com in order to guide you to install the Backup-easy software to another Computer and recover your lost data.

 

If you need more help please read our FAQ section or contact us.